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Intrabank system "FREESEND" was introduced into the Register of payment systems, settlement systems, participants in these systems and payment infrastructure service operators from 30.04.2014

 

About the Intrabank payment system FREESEND

FREESEND money transfers are carried out on the territory of Ukraine in national currency between individuals through the network of regional branches of BANK CREDIT DNEPR JSC.

Target audience - individuals wishing to make a money transfer through the network of branches of BANK CREDIT DNEPR JSC to another individual, including not a client of Credit Dnepr Bank.

Payment organization of the system JSC "BANK CREDIT DNEPR".

Composition of the governing body of the bank JSC "BANK CREDIT DNIPRO"

Legal address: st. Zhilyanskaya, 32, Kiev, 01033, Ukraine;

Postal address: st. Zhilyanskaya, 32, Kiev, 01033, Ukraine.

Email Address: info@creditdnepr.com

Phone Contact center: 0 800 507 700 calls are free within Ukraine

The FREESEND system is an intrabank payment system that allows you to quickly, reliably and profitably carry out transfers across the territory of Ukraine through the network of branches of BANK CREDIT DNEPR JSC.

With the help of the FREESEND System, you can send or receive a transfer. The FREESEND system is presented on the territory of Ukraine. Link to the section of the site with a list of branches here.

It is possible to make transfers in the FREESEND system only in national currency.

The fee for transferring funds using the FREESEND system is paid by the sender of the transfer. The commission for sending a transfer depends on the amount. The size of the commission can be found at the link 

The procedure for resolving disputes between participants and users of the FREESEND system

The financial claims of clients are reviewed and answered directly by JSC "BANK CREDIT DNIPRO".

In order to resolve the dispute, the client submits a statement of claim, on the basis of which the bank conducts the appropriate investigation.

The occurrence of disputes between users of the FREESEND system should not affect the execution of properly initiated money transfer operations.

The transfer to FREESEND system is available for payment within 30 calendar days from the date of sending the transfer.

If you have questions about the FREESEND system, please call customer support number 0 800 507 700.

How to receive a money transfer using the FREESEND system

You can receive a transfer at any point of service of clients of system FREESEND.

To receive a remittance you need:

  • To apply to the nearest branch of JSC "Bank Credit Dnipro"
  • Provide a transaction passport or replacement document, and provide a control number of the transfer
  • Notify the transaction amount and sender's name
  • Sign an application for a transfer, which is executed by an operator
  • Receive the transfer amount at the cash register

What is the control number of the transfer?

Each transfer is assigned a unique reference number, the presence of which indicates that this transfer is already available.
The sender of the transfer must inform the recipient of the reference number of the transfer.
Only the one who knows the control number of the transfer may receive a remittance addressed to him, because the reference number of the transfer is one of the mandatory details for the payment transaction.

How to send a money transfer using the FREESEND system

You can send a transfer in any branch of JSC "BANK CREDIT DNIPRO".
The commission for sending the transfer is paid only by the sender (for the payment of the transfer commission is not charged).
Immediately after receipt of the reference number, the transfer will be available for payment to the recipient.

To send a remittance you need:

  • Apply to the nearest branch of the bank
  • Provide a transaction passport or replacement document
  • Notify the transaction amount and name of the recipient
  • Sign an application for sending a transfer, which is executed by an operator, and deposit money into the cash desk
  • Notify the recipient of the transfer control number, which will be provided to you by the accountant and indicated on your copy of the transfer request.
  • After sending a transfer, only the sender can make changes in the recipient's name of the transfer, if he has the application for sending a transfer and a passport or a document that replaces it. Changes to the transfer can be made if the transfer has not yet been issued to the recipient.

Return of transfer

The return of the transfer can be carried out only by the sender if there is an application for sending a transfer and identity document, and only if the transfer has not yet been issued to the recipient.
Transfer refunds can be made in two cases:

  • when the sender himself initiates the return of the transfer (the commission for the transfer is not returned);
  • when the transfer was not received within 30 days after the departure ** (the transfer fee is not returned).

What is the control number of the transfer?

Each transfer is assigned a unique reference number, the presence of which indicates that this transfer is already available.
The sender of the transfer must inform the recipient of the reference number of the transfer.
Only the one who knows the control number of the transfer may receive a remittance addressed to him, because the reference number of the transfer is one of the mandatory details for the payment transaction.
 

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