The procedure for resolving disputes between participants and users of the FREESEND system

The financial claims of clients are reviewed and answered directly by JSC "BANK CREDIT DNIPRO".

In order to resolve the dispute, the client submits a statement of claim, on the basis of which the bank conducts the appropriate investigation.

The occurrence of disputes between users of the FREESEND system should not affect the execution of properly initiated money transfer operations.

The transfer to FREESEND system is available for payment within 30 calendar days from the date of sending the transfer.

If you have questions about the FREESEND system, please call customer support number 0 800 507 700.

About the Intrabank payment system FREESEND

Money transfers FREESEND are carried out on the territory of Ukraine in the national currency between individuals through a network of regional branches of JSC "BANK CREDIT DNIPRO".

Target audience - individuals who wish to make a money transfer through a network of branches of JSC "BANK CREDIT DNIPRO" to another individual, in particular, not a client of the Bank Credit Dnipro.

Billing organization of JSC "BANK CREDIT DNIPRO".

Legal address: st. Zhilyanskaya, d. 32, Kyiv, 01033, Ukraine;

Postal address: st. Zhilyanskaya, d. 32, Kyiv, 01033, Ukraine.

The FREESEND system is an intrabank payment system that allows you to quickly, reliably and comfortably carry out transfers on the territory of Ukraine through the network of branches of JSC "BANK CREDIT DNIPRO".

With the FREESEND system you can both send and receive a transfer. The FREESEND system is represented on the territory of Ukraine by 37 departments.

You can make transfers in FREESEND system only in national currency.

The commission for the transfer of money using the FREESEND system is paid by the sender of the transfer. Fee for sending a transfer depends on the amount. The size of the commission can be found on the website of Bank Credit Dnipro in the section FREESEND https://creditdnepr.com.ua/pryvatnym-osobam/perekazy/perekazy-po-ukrayini/freesend, the tab "FREESEND Tariff".

How to receive a money transfer using the FREESEND system

You can receive a transfer at any point of service of clients of system FREESEND.

To receive a remittance you need:

  • To apply to the nearest branch of JSC "Bank Credit Dnipro"
  • Provide a transaction passport or replacement document, and provide a control number of the transfer
  • Notify the transaction amount and sender's name
  • Sign an application for a transfer, which is executed by an operator
  • Receive the transfer amount at the cash register

What is the control number of the transfer?

Each transfer is assigned a unique reference number, the presence of which indicates that this transfer is already available.
The sender of the transfer must inform the recipient of the reference number of the transfer.
Only the one who knows the control number of the transfer may receive a remittance addressed to him, because the reference number of the transfer is one of the mandatory details for the payment transaction.

How to send a money transfer using the FREESEND system

You can send a transfer in any branch of JSC "BANK CREDIT DNIPRO".
The commission for sending the transfer is paid only by the sender (for the payment of the transfer commission is not charged).
Immediately after receipt of the reference number, the transfer will be available for payment to the recipient.

To send a remittance you need:

  • Apply to the nearest branch of the bank
  • Provide a transaction passport or replacement document
  • Notify the transaction amount and name of the recipient
  • Sign an application for sending a transfer, which is executed by an operator, and deposit money into the cash desk
  • Notify the recipient of the transfer control number, which will be provided to you by the accountant and indicated on your copy of the transfer request.
  • After sending a transfer, only the sender can make changes in the recipient's name of the transfer, if he has the application for sending a transfer and a passport or a document that replaces it. Changes to the transfer can be made if the transfer has not yet been issued to the recipient.

Return of transfer

The return of the transfer can be carried out only by the sender if there is an application for sending a transfer and identity document, and only if the transfer has not yet been issued to the recipient.
Transfer refunds can be made in two cases:

  • when the sender himself initiates the return of the transfer (the commission for the transfer is not returned);
  • when the transfer was not received within 30 days after the departure ** (the transfer fee is not returned).

What is the control number of the transfer?

Each transfer is assigned a unique reference number, the presence of which indicates that this transfer is already available.
The sender of the transfer must inform the recipient of the reference number of the transfer.
Only the one who knows the control number of the transfer may receive a remittance addressed to him, because the reference number of the transfer is one of the mandatory details for the payment transaction.
 

Tariffs for sending money transfers using the FREESEND system

FREESEND money transfers are carried out in Ukraine in the national currency between individuals through a network of regional branches of JSC "BANK CREDIT DNIPRO".

Type of product: money transfers

Currency: UAH

MIN transaction amount: 50 hryvnias

МАХ transaction amount: in accordance with the requirements of the current legislation

The speed of the transfer: The transfer is available to the receiver immediately after the sender has sent the funds to the cash desk of the bank and the assignment of the reference number of the transfer

Deadline for receiving a transfer: 30 calendar days from the moment of sending of funds

Payment of cash: free

Tariff: commission 0,5% of the amount of money, but not less than 10 hryvnia

 

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