Information for customers

Dear clients, Bank Credit Dnepr works in standard mode. All payment systems, access to funds, the work of the bank as a whole continues as usual.

The Bank has sufficient liquidity and complies with all NBU regulations.

For your convenience, we suggest using remote service channels - online banking, the FreeBank mobile application.

Remote customer support channel - chat bot in @BankCreditDneprBot telegram channel

Contact Bank Center: 0 800 507 700 works for you 24 hours a day, 7 days a week.

23 February 2022

From February 25, 2022, the limits on expenditure transactions on payment cards with "chip" technology are changing

The new limits can be found here

28 January 2022

Dear Clients! We inform you about the work of our branches for the next period.

December 24, 2021 - reduced working day by 1 hour (ticket office - until 16.30)

December 25-27, 2021 - days off

December 31, 2021 - cash services for customers are carried out until 13:00 in a limited format

January 1-3, 2022 - Bank branches are closed.

January 4-5, 2022 - all branches of the Bank operate as usual.

January 6, 2022 - reduced working day by 1 hour (ticket office - until 16.30)

January 7-9, 2022 - days off

21 December 2021

Dear customers!

Credit Dnepr Bank works according to the standard work schedule, all products and services are available in our branches. At the same time, we have provided all the necessary safety measures - the departments carry out regular wet cleaning of workplaces, there is an adequate amount of antiseptics for hand hygiene, we work and serve customers in masks. We also ask you to follow the safety rules - wear a mask before entering the office.

01 November 2021

Dear customers, in order to improve the customer experience on the night from Saturday 23.10.2021 to Sunday 24.10.2021 (from 00:00 to 05:00), it is planned to carry out technical work to update the bank's software.

Temporarily unavailable:

- operations with bank cards, including withdrawals from ATMs - from 00:05 to 04:00;

- FreeBank mobile application, as well as its web-version for private clients - from 00:05 to 05:00.

22 October 2021


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