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MoneyGram Payment Systems, Inc. - a system of fast, simple and reliable international money transfers. It has a wide network of service points in more than 200 countries of the world, in which about 350,000 customer service points are located. The currency of sending the transfer is US dollar, euro.
 
In accordance with the restrictions established by the NBU (Decision of the Board of the NBU dated February 24, 2022 No. 18), foreign currency remittances are not sent outside of Ukraine during the period of martial law.
 
The currency of payment of the transfer is US dollar, euro.

 

About the company MoneyGram

MoneyGram Internation, Inc. - system of fast, simple and reliable international money transfers. It has a wide network of service points in more than 200 countries around the world, with about 350,000 customer service points. Currency of sending the transfer - US dollar, euro.

Currency of payment of the transfer - US dollar, euro.

MoneyGram payment system payment organization: MoneyGram Payment Systems, Inc. with location: 1550 Utica Avenue South Minneapolis, MN 55416, USA.

The history of MoneyGram International dates back to 1940, when Travelers Express Co., Inc. was founded in Minneapolis (USA). Subsequently, Travelers Express, as a subsidiary of Viad Corp. was merged with MoneyGram Payment Systems, Inc. and MoneyGram Payment Systems, Inc. has become one of the world's largest money transfer operators and has become a key player in the electronic transfer industry, becoming the second largest money transfer company in the world.

Date of entering information into the Payment Infrastructure Register: 10/06/2014

MoneyGram customer support service in Ukraine: 0 800 503-273 (free of charge from landlines within Ukraine)

You can get information about the list of participants of the MoneyGram transfer system, location and opening hours of the nearest service points, view the tariffs for sending transfers on the system's website: www.moneygram.ua.

Information received by the Bank before the Payment System:

Date of registration certificate / notification of entry of statements  JSC "BANK CREDIT DNIPRO" to the register of a participant in the MoneyGram payment system: 09/21/2012.

Registration certificate number/notification about entering statements: 878.

Official page Internet representation of the NBU: https://bank.gov.ua

The main advantages

  • You do not need to open a bank account to make transfers, you only need to have a passport
  • Transparent transfer conditions: the specified commission is paid only by the sender
  • The payment can always be adjusted or canceled in a few minutes if necessary
  • You can get a transfer at any branch in the destination country
To send a transfer using the MoneyGram system, you need to provide a passport, fill in the form for sending, make the required amount of the transfer (including the transfer fee) and obtain a transfer control number from a bank employee.
 
When you receive a money transfer, you only need to fill in the form, indicating the control number, and present your ID.

How to send a money transfer using the MoneyGram system

In accordance with the restrictions established by the NBU (Decision of the Board of the NBU dated February 24, 2022 No. 18), foreign currency remittances are not sent outside of Ukraine during the period of martial law.
Transfers through the MoneyGram system can be sent at any MoneyGram customer service point (where not prohibited by law).
The commission for sending the transfer is paid only by the sender (the commission is not paid for the payment of the transfer).
Immediately after receiving the control number, the transfer will be available for payment to the recipient.
 
To send a money transfer, you must:
 
  • contact the nearest point of the MoneyGram system;
  • provide the operator with a passport or a document that replaces it;
  • inform the operator of the amount, currency, country of receipt of the transfer and the name of the recipient;
  • sign the application for sending the transfer, drawn up by the operator, and deposit money into the cash register;
  • inform the recipient of the control number of the transfer, which will be communicated to you by the operator and which is written on your copy of the application for sending the transfer.
  • After sending the transfer, only the sender can make changes to the name of the recipient of the transfer, if he has with him an application for sending the transfer and a passport or a document that replaces it. Changes to the transfer can be made if the transfer has not been paid to the recipient.
 
Tariffs for sending money transfers
Operations under the money transfer system are carried out on behalf of and for the benefit of natural persons in compliance with the legislation of Ukraine, in particular in the field of prevention and countermeasures against the legalization (laundering) of proceeds obtained through crime, the financing of terrorism and the financing of the proliferation of weapons of mass destruction, as well as the rules established by the payment system MoneyGram.
 
Return of transfer
The return of the transfer can be made only to the sender if there is an application for sending the transfer and an identity document, and only if the transfer has not yet been paid to the recipient.
The transfer can be returned in two cases:
1) when the sender himself initiates the return of the transfer (the commission for the transfer is not returned);
2) the transfer was not received within 25 days after sending** (the transfer fee is not refundable).
 
What is a transfer control number?
Each transfer is assigned a unique 10-digit transfer control number, the receipt of which indicates that this transfer can already be received.
The sender of the transfer must inform the recipient of the control number of the transfer.
Only the one who knows the control number of the transfer can receive the transfer addressed to him, since the control number of the transfer is one of the mandatory details when making a payment transaction.

How to get a money transfer using the MoneyGram system

You can receive a transfer at any MoneyGram customer service point.
To receive a money transfer you need:
  • contact the nearest MoneyGram point;
  • provide the operator with a passport or a document that replaces it, and provide the control number of the transfer;
  • inform the operator of the amount and currency of the transfer, the name of the sender;
  • sign an application for a transfer, issued by the operator;
  • get the amount of the transfer at the box office.
What is a transfer control number?
Each transfer is assigned a unique control number, the presence of which indicates that this transfer can already be obtained.
The sender of the transfer must inform the recipient of the transfer control number.
Only those who know the transfer control number can receive the transfer addressed to them, as the transfer control number is one of the mandatory details when making a payment transaction.

How to change details or cancel a transfer

If an error was made while filling in the details, it can be corrected. To do this, you will need to come to the branch of the partner bank of the system with an identity card and provide information about the payment. You can change the information only if it has not yet been issued to the recipient. No additional commission will appear.
 
Cancellation of funds is carried out in the same way as the change of payment details. No additional payment is required for this operation, and the sender immediately receives the amount of the transfer back. The commission may or may not be refunded, depending on the terms of the transfer and the specific requirements of the system partner. It is not possible to cancel a transfer issued to the recipient.

Dispute resolution procedure

All disputes arising between participants and users of the MoneyGram money transfer system (senders and recipients of money transfers) must be resolved through negotiations and in court in accordance with the laws of Ukraine.

Information about the service

The service of sending and paying MoneyGram transfers is provided on the terms of the joining agreement, which is a form for sending/receiving a transfer in the established MoneyGram form. It is not possible to make changes and additions to the form for sending/receiving a transfer.

The client-initiator of the transfer has the right to withdraw from the contract before depositing the funds of the transfer to the Bank's cash desk.

The amount of costs to be paid by the client and/or the procedure for determining them, including taxes, is contained in the MoneyGram Tariffs.

Tariffs contain the amount of costs to be paid by the customer and/or the manner in which they are determined, including taxes.

Out-of-court consideration of customer complaints is carried out by the Bank considering customer complaints and statements in the manner and within the time limits specified by the Law of Ukraine "On Citizen Appeals".

Guarantee funds and compensation schemes when the client receives the service (if the amount of the transfer is not credited to the client's account opened in the Bank) are not provided for by the legislation of Ukraine.

The service is provided by Bank Credit Dnipro JSC, NBU license No. 70 dated October 22, 2018;

EDRPOU code 14352406;

included in the State Register of Banks on July 7, 1993. under No. 180;

location: 01033, Kyiv, str. Zhilyanska, 32;

contact numbers: 0 (800) 507-700 +38(056) 787-88-88 (for calls from abroad);

email address info@creditdnepr.com;

state regulation of the Bank's activities is carried out by the National Bank of Ukraine (01601, Kyiv, Instytutska St., 9; hotline: 0800 505 240).

Complaints from consumers of financial services are accepted at the Bank's branches, in telephone mode by contacting the Bank's Contact Center at 0 (800) 507-700, +38(056) 787-88-88 (for calls from abroad), as well as to e-mail by sending letters to e-mail addresses info@creditdnepr.com.