Welsend

You can send a transfer at any Welsend Client Service point.
The commission for sending the transfer is paid only by the sender (for payment of the transfer the commission is not paid).
Immediately after receiving the reference number, the transfer will be available for payment to the recipient.

To send a remittance you need:

• Contact the nearest Welsend System;
• To provide the transaction-holder with a passport or a replacement document;
• Notify the transaction amount, currency, country of receipt, name of the recipient and method of receiving the transfer;
• Report the transaction number to the payee (if the transfer must be credited to the payment card);
• Notify about the availability of the Client's card * (if you have one);
• Sign an application for sending a transfer, which is executed by an operator and send cash to the cash desk;
• Notify the recipient of the reference number of the transfer, which will be notified to you by the operator and recorded on your copy of the transfer request;
• The transfer is ready for payment immediately (on-line) after sending.

After sending the transfer, only the sender can make changes in the recipient's name if he has a statement on the transfer of the transfer and a passport or a document that replaces it. Changes to the transfer can be made if the transfer is not paid to the recipient.
If the transfer was sent with the participation of two payment systems Welsend/IntelExpress***, payment of the transfer will be carried out outside Ukraine in the IntelExpress payment system.

Return of transfer.

Return of transfer is possible only to the sender in the presence of an application for sending a transfer and identity document, and only if the transfer has not yet been paid to the recipient.
Return of transfer is possible in three cases:

1. The sender himself initiates the return of the transfer (the commission for the transfer is not returned);
2. The transfer was not received within 30 days after the shipment ** (the transfer fee is not returned);
3. The recipient of the transfer was not able to receive the transfer from the Welsend System fault (the transfer fee is returned).

What is the control number of the transfer?

Each transfer is assigned a unique 10-digit control number of the transfer, the receipt of which suggests that this transfer is already available.
The sender of the transfer must notify the Recipient of the reference number of the transfer.
The control number of the transfer is one of the mandatory details for the transfer payment.
When making a transfer involving two payment systems (Welsend / IntelExpress), the transfer is assigned 2 transfer control numbers, 1 of which belongs to the Welsend System, 2 belongs to the IntelExpress system.

Limits on sending money transfers in foreign currency through the Welsend system beyond Ukraine

Sending money transfers outside Ukraine is regulated by the Resolution of the Board of the National Bank of Ukraine "On the operation of the banking system during the period of martial law" https://zakon.rada.gov.ua/laws/show/v0018500-22#Text

* The client's card can be used if transfers are made on the territory of Ukraine in the national currency-hryvnia.
** According to the Law "On Payment Systems and Transfer of Funds in Ukraine"
*** Sending a wire transfer to the Welsend system, then transferring money to another international payment system.
**** Confirmatory documents for resident individuals include contracts (contracts), invoices, letters of settlement or letters of notification of non-resident legal entities, foreign bodies, letters of attorneys or notaries of foreign countries, statements of claim, invitations ( calls), documents relating to family relationships or their notarized copies, and other supporting documents used in international practice. Confirmatory documents (except for documents on family ties or their notarized copies) must contain the following details: the full name and location of the recipient, the name of the bank and the details of the account for which the transfer is made, the name of the currency, the amount to be paid, the purpose of payment.

You can receive a wire transfer at any Welsend System customer service point.

To receive a remittance you need:

• Contact the nearest Welsend System;
• To give the transaction a passport or a document that replaces it and to provide the control number of the transfer;
• To notify the transaction amount and currency of the transfer, the sender's name;
• Sign an application for a transfer, which is executed by an operator;
• Receive cash on hand.

What is the control number of the transfer?

Each transfer is assigned a unique control number of the transfer (10-digit - if the transfer was sent through the agent of the Welsend System), the presence of which suggests that this transfer is already available.
The sender of the transfer must notify the Recipient of the reference number of the transfer.
Only the one who knows the control number of the transfer may receive a remittance addressed to him, as the control number of the transfer is one of the essential requisites for the payment transaction.

JOINT STOCK COMPANY "BANK CREDIT DNIPRO" is a direct participant of the international payment system "Welsend"

The "Welsend" system is an international money transfer system, created by JSC "UKRGASBANK", which allows you to make transfers quickly, reliably and profitably, both within the territory of Ukraine and beyond. You can send or receive transfers in the Welsend System in three currencies: hryvnia, US dollar and Euro. The commission for the transfer of funds through the "Welsend" System is paid by the sender, the amount of which depends on the amount and direction of the transfer.

The main advantages of the "Welsend" System:

• Ease of execution and immediacy (online) of making/receiving funds transfer.
• Sending a cross-border transfer to a payment card with the conversion of foreign currency (US dollar, Euro) into hryvnia at the most favorable rate for the client.
• Sending a transfer across Ukraine in hryvnia with payment in cash or using payment instruments.
• A significant network - more than 3,000 service points across Ukraine.
• Favorable tariffs for customers.
• For regular customers of the "Welsend" System, it is possible to reduce the amount of the commission at the expense of the "Client's Card", which the sender receives when accumulating the corresponding amount of sent transfers in hryvnias across Ukraine or when sending transfers in hryvnias across Ukraine for a significant amount.

The "Welsend" system cooperates with the international payment system IntelExpress (sending/payment of transfers involving two international payment systems: Welsend and IntelExpress).

The commission for transfer of funds through the Welsend System is paid by the sender of the transfer. The commission for sending a transfer depends on the amount and direction. You can familiarize yourself with the commission on the "Welsend" website https://welsend.com.ua/tariffs, "Tariffs" tab.

The "Client Card" has the following discounts upon reaching a certain amount: 

• from UAH 10,000 - 0.05%;
• from UAH 100,000 - 0.1%
• from UAH 500,000. - 0.2%

The card is not a means of payment for initiating a Transfer and is valid only on the territory of Ukraine 

The transfer sent in the "Welsend" System is available for payment within 30 calendar days from the date of sending the transfer.

You can familiarize yourself with the participants/partners of the "Welsend" System on the Welsend website https://welsend.com.ua/partners, tab "Partners and participants", with a list of service points on the Welsend website https://welsend.com.ua/branches, tab " Service points".

Operator of the international money transfer system "Welsend": AB "UKRGAZBANK"

Legal address: Ukraine, 03087, Kyiv, st. Yerevanska, 1

Postal address of the Operator of the international money transfer system "Welsend": Ukraine, Kyiv, 01015, str. Staronavodnytska, 19, 21, 23

Customer support of the "Welsend" System 24/7/365:

• 0 800 309 000 (free from all phones)
• 358 is a short number from a mobile phone (paid)
• 044-494-46-50, 044-590-49-99

E-mail address for customer requests and suggestions: contactcentre@ukrgasbank.com

It is possible to check the information and view the list of participants of the "Welsend" System on the page of the official Internet - representative office of the National Bank in the Payment Infrastructure Register (https://bank.gov.ua/ua/payments/payment-systems/d46d4d387e24410f9593a9413b1469a8).

Financial claims of Clients are considered and answered directly by the Direct/Indirect participant / Partner of the "Welsend" System to whom he provided Transfer services. To resolve the dispute, the Client submits a statement-claim to the Direct/Indirect participant/Partner, who conducts an appropriate investigation based on this claim. If necessary, the Client provides the Direct/Indirect participant/Partner with the necessary evidence to support the claim. If necessary, the Direct/Indirect participant/Partner applies to the payment organization to resolve the Client's claim. The emergence of disputes between Direct/Indirect participants/Partners and/or Clients shall not affect the performance of properly initiated Transfer operations. The term for resolving disputes is determined by the Direct/Indirect participant/Partner, in accordance with the internal documents of the Direct/Indirect participants/Partners. The Direct/Indirect Participant/Partner who received the claim is obliged to satisfy the justified demands of the applicant.