Welsend

 

 

How to send a wire transfer to the Welsend system?

You can send a transfer at any Welsend Client Service point.
The commission for sending the transfer is paid only by the sender (for payment of the transfer the commission is not paid).
Immediately after receiving the reference number, the transfer will be available for payment to the recipient.

To send a remittance you need:

  • Contact the nearest Welsend System;
  • To provide the transaction-holder with a passport or a replacement document;
  • Notify the transaction amount, currency, country of receipt, name of the recipient and method of receiving the transfer;
  • Report the transaction number to the payee (if the transfer must be credited to the payment card);
  • Notify about the availability of the Client's card * (if you have one);
  • Sign an application for sending a transfer, which is executed by an operator and send cash to the cash desk;
  • Notify the recipient of the reference number of the transfer, which will be notified to you by the operator and recorded on your copy of the transfer request;
  • The transfer is ready for payment immediately (on-line) after sending.

After sending the transfer, only the sender can make changes in the recipient's name if he has a statement on the transfer of the transfer and a passport or a document that replaces it. Changes to the transfer can be made if the transfer is not paid to the recipient.
If the transfer was sent with the participation of two payment systems Welsend/IntelExpress***, payment of the transfer will be carried out outside Ukraine in the IntelExpress payment system.

 

Return of transfer.

Return of transfer is possible only to the sender in the presence of an application for sending a transfer and identity document, and only if the transfer has not yet been paid to the recipient.
Return of transfer is possible in three cases:

  1. The sender himself initiates the return of the transfer (the commission for the transfer is not returned);
  2. The transfer was not received within 30 days after the shipment ** (the transfer fee is not returned);
  3. The recipient of the transfer was not able to receive the transfer from the Welsend System fault (the transfer fee is returned).

What is the control number of the transfer?

Each transfer is assigned a unique 10-digit control number of the transfer, the receipt of which suggests that this transfer is already available.
The sender of the transfer must notify the Recipient of the reference number of the transfer.
The control number of the transfer is one of the mandatory details for the transfer payment.
When making a transfer involving two payment systems (Welsend / IntelExpress), the transfer is assigned 2 transfer control numbers, 1 of which belongs to the Welsend System, 2 belongs to the IntelExpress system.

Limits on sending money transfers in foreign currency through the Welsend system beyond Ukraine

 

Sending

transfer for

borders of Ukraine

Without confirming documents from a current account in foreign currency or without opening it (at the request of the client) - for an amount that in equivalent does not exceed UAH 149,999.99. in one operational (working) day.

From the current account in a foreign currency - by the amount, in the equivalent is equal to or exceeds 150,000 UAH in one operational (working) day.

* The client's card can be used if transfers are made on the territory of Ukraine in the national currency-hryvnia.
** According to the Law "On Payment Systems and Transfer of Funds in Ukraine"
*** Sending a wire transfer to the Welsend system, then transferring money to another international payment system.
**** Confirmatory documents for resident individuals include contracts (contracts), invoices, letters of settlement or letters of notification of non-resident legal entities, foreign bodies, letters of attorneys or notaries of foreign countries, statements of claim, invitations ( calls), documents relating to family relationships or their notarized copies, and other supporting documents used in international practice. Confirmatory documents (except for documents on family ties or their notarized copies) must contain the following details: the full name and location of the recipient, the name of the bank and the details of the account for which the transfer is made, the name of the currency, the amount to be paid, the purpose of payment.

 

How to get money from the Welsend system?

You can receive a wire transfer at any Welsend System customer service point.

To receive a remittance you need:

  • Contact the nearest Welsend System;
  • To give the transaction a passport or a document that replaces it and to provide the control number of the transfer;
  • To notify the transaction amount and currency of the transfer, the sender's name;
  • Sign an application for a transfer, which is executed by an operator;
  • Receive cash on hand.

What is the control number of the transfer?

Each transfer is assigned a unique control number of the transfer (10-digit - if the transfer was sent through the agent of the Welsend System), the presence of which suggests that this transfer is already available.
The sender of the transfer must notify the Recipient of the reference number of the transfer.
Only the one who knows the control number of the transfer may receive a remittance addressed to him, as the control number of the transfer is one of the essential requisites for the payment transaction.

Limits on the receipt of money transfers in foreign currency through the Welsend System, received from abroad
 

Payment of money transfers,

received

from abroad

Without opening an account in one operating (working) day, if the amount of transfer (transfers) does not exceed in the equivalent of 150 000 UAH.

From the current account, if the amount of transfer (transfer) received (received) in one operating (working) day, exceeds in the equivalent of 150 000 UAH.

 

About the international money transfer system of the "Welsend"

The international money transfer system Wellsend / Welsend (hereinafter - the Welsend system) was created by AB "UKRGAZBANK" together with the technological partner of Financial Services Bureau LLC in 2013.

Payment organization of Welsend Systems: AB "UKRGAZBANK"

Legal address: Ukraine, 03087, Kyiv, Yerevanska Str, 1

Mailing address: Ukraine, 01030, Kyiv, B. Khmelnitsky Str, 16-22

The Welsend system is an international money transfer system that allows you to make transfers quickly, reliably and profitably, both within and outside of Ukraine.

With the Welsend system, you can send and receive a transfer. Welsend system is presented on the territory of Ukraine and abroad. The Welsend system partners / partners can be found on the Welsend website http://welsend.com.ua/partners/, the "Banks-Partners" tab, with the list of service points on the Welsend site http://welsend.com.ua/branches/ , tab "Nearest Branch".

Welsend system cooperates with IntelExpress international payment system (sending / payment transfer with the participation of two international payment systems: Welsend and IntelExpress). Thanks to the cooperation with the international payment system IntelExpress, transfers are available through the Welsend System in 37 countries of the world, a list of countries on the Welsend site in the tabs "Tariffs / Walesend / IntelExpress Wire Transfer Tariffs beyond Ukraine".

Transfers in the Welsend System may be in four currencies: the hryvnia, the US dollar, the Euro and the Russian ruble.

The Welsend System Commission pays the transfer sender. Fee for sending a transfer depends on the amount and direction. The commission can be found at Welsend http://welsend.com.ua/tariffs/, the Tariffs tab and on the site https: //creditdnepr.com.ua/pryvatnym-osobam/perekazy/mizhnarodni-perekaz ...

To reduce the size of the commission for sending a transfer in UAH is possible with the help of "Client's Card", which the client receives upon accumulation of the corresponding amount of sent transfers or when the transfer is sent to a considerable amount.

Also, the Welsend system allows you to transfer money to any payment card of the Ukrainian bank of the issuer. To make such a transfer, the customer must contact any Welsend System customer service point. Cash will be available to the recipient immediately after they are credited.

The Welsend payment transfer is available for payment within 30 calendar days from the date of sending the transfer.

If you have questions about the Welsend System, call the Welsend System Customer Support number: tel. +38 044 494-46-50 international communication and tel. 0800-309-000 in Ukraine and the customer support number of the Welsend System 0 800 507700

Dispute settlement procedure

The financial claims of clients (residents or non-residents) are reviewed and answered directly by a direct participant (hereinafter - the Agent) / an indirect participant (hereinafter - the Sub-agent) of the Welsend System.
In order to resolve the dispute, the client submits a claim to the Agent / Sub-Agent who, on the basis of this claim, conducts the appropriate investigation.
   If necessary, the client provides the Agent / Sub-Agent with the necessary evidence to support the claim. If necessary, the Agent / Sub-Agent shall contact AB "UKRGAZBANK", which is the payment organization of the "Welsend" System to resolve the client's claim.
   The occurrence of disputes between participants and / or users should not affect the execution of properly initiated money transfer operations. The term of the settlement of disputes is determined by the Agent / Sub-agent, in accordance with the approved internal documents of the Agent / Sub-agent.
The Agents / Sub-Agents who received the claim are required to satisfy the applicant's substantiated claims.

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